-FAQ

FAQ

Can you issue a receipt?

Issuable.
It will be provided in PDF format.
We are sorry, but we cannot enclose a receipt with the shipment.

How to obtain a receipt There is a receipt download link in the email notifying you of the product shipment.

In the email that says "Order number # 〇〇〇〇 has been shipped"

"Receipt can be output from the following. Display receipt "

Please go through the issuing procedure by yourself from the link.
* You can change the address and proviso by yourself.

If you cannot confirm the above email,
Please contact us by email at didion@fashion-net.co.jp.

インボイス制度に対応していますか?

はい。対応しております。発送をお知らせするメールにあるリンクから、当店のインボイス番号が記載された領収書がダウンロード出来ます。

How much is the shipping cost?

540 yen It is a flat rate nationwide.

Free shipping for orders over 4,000 yen including tax.

It will be delivered by Yamato Transport Nekoposu (post-mailing).

If you order a quantity that does not fit in the size specified by Nekopos at once, we may use courier service or another delivery company.

Is there a place where I can actually see the products?

POPUPSHOP is held from time to time. Please see the INFORMATION column of the menu.

I would like to inquire about a product

Please contact us from CONTACT.

Do you have gift wrapping and shoppers?

very sorry. Currently, we do not accept requests for wrapping or shoppers.

Can you ship overseas? International Orders

It is scheduled to start in February.

International shipping will start in Feb. 2023.

Thank you for your inquiry.We use proxy shopping service Buyee, for overseas customers.Therefore regarding your question, please kindly visit Buyee FAQ and contact Buyee customer service for further questions. https://buyee.jp/help/yahoo/guide/ inquiries

Thanks for the information. This website is used by overseas customers to use proxy purchasing service "Buyee". https://buyee.jp/help/yahoo/guide/inquiries


Thank you for your review. This site is for overseas customers to use the agent "Buyee". For your reference, please refer to Buyee's general problems, what questions you have, please contact Buyee's registration window. https://buyee.jp/help/yahoo/guide/inquiries



Thank you for your inquiry. This site uses the proxy purchase service "Buyee" for overseas customers. Please refer to Buyee's FAQ for the content of your inquiry, and contact the Buyee inquiry desk if you have any questions. https://buyee.jp/help/yahoo/guide/inquiries

When will my order arrive?

We usually deliver from our warehouse in 2 business days (shipping is on weekdays from Monday to Friday), so you will receive it in about a week.

In addition, the luggage will be posted by post.

At the time of shipment, we will notify you of the shipment by e-mail together with the invoice number, so please check the delivery status in that e-mail.


It may take up to 2 weeks from the shipping notification email to the arrival of the parcel when there is a large volume of parcels sent to the courier company due to unfavorable weather conditions, around the year-end and New Year holidays, etc. Please note.

I want to change or cancel my order

Once the customer has completed the ordering process, we cannot accept cancellations or product changes.

Please carefully check the product, quantity, color, and delivery address before proceeding with your order.

I haven't received an order confirmation email.

Please contact us from CONTACT after confirming that it has not been automatically sorted to the trash can.

Please provide your order number or name when making inquiries.

間違えて商品を注文してしまいました。開封前です。返品できますか?

申し訳ありません。

いかなる理由でも、返品はお受けできません。

直接お客様の肌に触れる商品のため、ご理解頂きますようお願い申し上げます。

Can I exchange or return items purchased from the ONLINE SHOP?

If you receive a defective product or a product that is different from what you ordered, we will promptly exchange it.

We apologize for the inconvenience, but please let us know the details of the defective product from the order email or CONTACT.

We do not accept returns or exchanges due to customer convenience such as different images.

Can I reserve a product that is sold out?

Not currently.

Please tell me the expiration date of the product.

In Japan, it is obligatory by law to display the expiry date for items that will deteriorate within 3 years under normal storage conditions.

Therefore, except for special ones, no expiry date is indicated. However, this is only when the product is used correctly, and the quality may deteriorate depending on the storage conditions and usage.

Please continue to use after opening and use up as soon as possible.

Do you use a special sharpener to sharpen the core of the eyeliner?

The DIDION smooth color eyeliner has a dedicated sharpener on the back of the body.
A sharpener comes out when I pull a rear part lightly.

Please use the dedicated sharpener when sharpening the core.

Can eye glitter be removed with regular cleansing?

Since it is a water-based formula, it can be easily removed with regular cleansing without straining the eyes.

マスカラはお湯で落ちますか?

01〜03はお湯落ちのタイプではありません。F04F05はお湯落ちタイプです。

ウォータープルーフタイプは、ポイントメイクアップリムーバーをコットンなどにとりしばらく置いてゆっくりとふき取るとすっきりと落ちます。

またはお手持ちのオイルやミルク、バームクレンジングを手に取り優しくなじませて落としてください。

Where can I see the ingredients list?

stated on the product packaging. Also, please refer to the product page column of the official online shop.

What are the general precautions when using cosmetics?

Always use clean hands, fingers, brushes, etc.

Please keep the cap tightly closed when using cosmetics, and do not store in extremely hot or cold places, or in direct sunlight.

My lipstick is stiff and I'm sweating.Is there any quality problem?

Lipstick contains a delicate balance of various oils, such as waxes and oils, so that it glides smoothly on the lips.

In environments with high temperature, high humidity, or temperature differences, the contents may break, and in rare cases, the oil content may ooze out to the surface and form water droplets.

In such cases, if there is no change in color or scent, and if there is no change in the feel of the lipstick when applied to the back of the hand, the product is of good quality and can be used as is.

Can I specify the arrival date and time?

I'm sorry, but I'm sorry, but I can't specify the date and time.

Can you send multiple orders together before shipping?

We do not offer combined shipping as we will ship by order number.

Can I exchange or return items purchased at the POPUP SHOP?

If you receive a defective product or a product that is different from what you ordered, we will promptly exchange it.

Sorry to trouble you, but please contact us from the order email or CONTACT.

We do not accept returns or exchanges due to customer convenience such as different images.

I want to subscribe/unsubscribe to e-mail magazines and LINE

To cancel your LINE registration, please refer to the LINE guide .

At the bottom of each email newsletter you receive, there is a link to unsubscribe. Please tap and follow the instructions.